01The card is the contract
Every job starts with a job card: what is wrong, what we will do, what it costs and when it is ready. We do not start work until you have said yes to the card, by text, email or in person.
02Estimates and prices
- The card shows a from–to estimate until we have seen the part. Once we have, the price is fixed and we tell you before any work starts.
- If we find something else while the car is on the lift, we stop and ask. We never add work you did not agree to.
- Labour is charged at the hourly rate on the wall and on the price sheet. Parts are charged at cost plus ten per cent.
- If a job runs over the fixed price, that is our problem, not yours.
03Bookings and cancellations
- A booking holds a bay. Move it or cancel it up to two hours before, free of charge, by phone or text.
- If you do not turn up and do not tell us, we may ask for a deposit next time.
- Courtesy cars are booked with the job, cost £15 a day, and are insured for the named driver only.
04Your car while it is with us
Your car is insured on our premises and on the road test. Please take valuables out of it; we are not responsible for anything left inside. Old parts are kept in a box for you to see and are recycled after seven days unless you ask to keep them.
05Paying
Payment is due when you collect the car. We take card, cash and bank transfer. Cars are released when the bill is paid.
06Guarantee
Repairs are guaranteed for twelve months or twelve thousand miles, whichever comes first. Detailing work is guaranteed against defects in the work itself for thirty days; ceramic coatings carry their own written guarantee.
07If something goes wrong
Ring (555) 014-0770 or email bay@dialzero.works. If we cannot sort it out between us, you can take it to the Motor Ombudsman, whose code we follow. Nothing here removes your legal rights.
08Who we are
Dial Zero Auto Works, Unit 4, Grange Road Works, Grange Road, Hollowmere, HM3 6QP. These terms were last changed in September 2026.